Shipping policy
Thank you for shopping with SUNGTA UNIVERSE LIMITED. Specializing in fashionable clothing and wearable apparel for global consumers, our brand upholds strict service standards to ensure all ordered garments are delivered accurately, kept in pristine condition, and shipped within a standard and predictable delivery timeline.
1. Order Processing Time
Our team completes full order processing for all apparel purchases within 1-3 business days after your order confirmation is received, excluding weekends and official public holidays. During busy promotional seasons and periods with overwhelming order volume, standard processing schedules may be slightly extended. We will send formal notification emails to customers whenever substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to your clothing order will be automatically calculated and clearly shown on the checkout page prior to payment completion, ensuring full cost transparency for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery periods serve only as approximate references. Actual parcel arrival times may fluctuate due to courier service hold-ups, customs clearance procedures, severe weather situations, global logistical limitations and nationwide holidays in destination regions.
3. Shipment Confirmation and Order Tracking
Once your apparel order is dispatched from our warehouse facility, you will receive an official shipment confirmation email that includes complete tracking information for your package.
Relevant tracking data and logistics status will normally be activated and accessible for online checking within 24-48 hours after the shipment is picked up by the logistics carrier.
4. Incorrect Address Disclaimer
Customers must verify and confirm the accuracy and completeness of their shipping address during the checkout process to avoid delivery failures and parcel returns.
SUNGTA UNIVERSE LIMITED assumes no responsibility for parcels misdelivered or undeliverable due to inaccurate or incomplete address information provided by customers. Any packages returned as a result of address errors will be subject to additional reshipping fees borne entirely by the buyer.
5. Lost or Damaged Packages
If your package goes missing during international transit, kindly contact our customer service team within 7 days following your expected delivery date to initiate a logistics investigation.
If your clothing items arrive with damaged packaging or defective products upon delivery, please reach out to us within 48 hours of receipt and provide clear photographic evidence of damaged goods and original packaging. Our team will evaluate the issue and offer effective solutions in the shortest time possible.
6. Apparel Care and Usage Notice
All clothing products come with exclusive care and maintenance guidelines. Customers should follow the official instructions for daily wear, cleaning and storage. SUNGTA UNIVERSE LIMITED shall not be liable for garment damage, fading, shrinkage or structural changes caused by improper cleaning, drying, unauthorized tailoring or abnormal product usage.
7. International Shipping and Customs Notice
Cross-border shipments may be subject to import duties, customs taxes and other clearance charges imposed by local authorities of destination countries. All these additional fees are the sole responsibility of the customer and are not included in the product price or basic shipping charges.
8. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics arrangements, please contact our support team through the details below:
Trade Name: SUNGTA UNIVERSE LIMITED
Phone number: +852 8163 4001
Email: info@modernnova.shop
Physical address: 436-446 Kwun Tong Road, Kwun Tong, KL, Hong Kong SAR China